Privacy Policy

1. Information We Collect

When you use Beepex, we collect certain information to provide and improve our services. This includes:

• a.Account Information. Your name, email address, phone number, and other details you provide when creating an account.
• b.Transaction Data. Records of your transactions, including airtime purchases, bill payments, gift card trades, and wallet activity.
• c.Device Information. Device type, operating system, app version, and unique device identifiers to ensure security and optimize your experience.
• d.Usage Data. How you interact with the app, including features used, pages visited, and session duration.

2. How We Use Your Information

We use your information to:

• Process your transactions and deliver services you request
• Verify your identity and prevent fraud
• Send you transaction confirmations and receipts
• Improve our app, features, and overall user experience
• Communicate important updates about your account or our services
• Comply with legal and regulatory requirements

3. How We Protect Your Information

We take the security of your data seriously. All sensitive information is encrypted in transit using TLS and at rest using industry-standard encryption. We implement access controls, regular security audits, and monitoring to detect and respond to potential threats. Payment processing is handled through PCI-compliant third-party providers, so your full card details are never stored on our servers.

4. Information Sharing

We do not sell your personal information. We may share your data only in the following situations:

• With payment processors and service providers necessary to complete your transactions (e.g., Paystack, VTPass, Reloadly)
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of Beepex, our users, or the public
• With your explicit consent

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymize your personal data within 90 days, unless we are required to retain it for legal, regulatory, or fraud prevention purposes.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for optional data processing
• Export your transaction history

To exercise any of these rights, contact us at supportbeepex@gmail.com.

7. Cookies and Tracking

Our mobile app does not use cookies. Our website may use essential cookies to maintain basic functionality and analytics cookies to understand how visitors use the site. We do not use cookies for advertising or tracking across other websites.

8. Third-Party Services

Our app integrates with third-party services to process payments and deliver services. These providers have their own privacy policies governing how they handle your data. We encourage you to review their policies. We only share the minimum data necessary for them to complete transactions on your behalf.

9. Children's Privacy

Beepex is not intended for children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected data from a minor, we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app or via email. Your continued use of Beepex after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out to us at supportbeepex@gmail.com.